|
Taxes:
All rates are shown with
12% tax included so that you may more easily compare properties. There
are no other charges unless clearly stated.
Commissions
and change fees:
All commissions are
included in the rates for both hotels and private homes. Your rate with
Lost Oasis is the same as if you booked directly.
Once your reservation is confirmed, one change may be made without
charge. For subsequent changes a small service fee will be applied to
cover costs.
Confirming
a reservation:
A reservation is not
confirmed until your payment has been received. When you have made your
final decision, send an e-mail to Lost Oasis telling them that you are
ready to commit with your payment (be sure to state your full name,
which property and the dates). You will then be given the information
you need to complete the confirmation process.
Confirming
a reservation for Hotels and Condos:
Hotels require full prepayment to confirm. Some hotels take credit
cards, others do not, you will be given the instruction on making your
payment when you reserve.
Confirming
a reservation for Houses, Apartments and Cottages:
A deposit of one half is requires to confirm with the balance due upon
arrival.
Cancellation
and refunds for Hotels and Condos:
See individual cancellation policy with payment instructions.
Cancellation
and refunds for Houses, Apartments and Cottages:
If the reservation is canceled at least 60 days prior to arrival date,
the deposit will be refunded less a 20% service fee to the agent: If
canceled less then 60 but at least 30 days prior to arrival, one half of
the deposit is refundable: no refund if canceled less then 30 days
prior.
Check
in and check out:
In general, check out is at 11AM. (Unless there is no party arriving the
same day and client request a late check out.) Client must arrange with
Lost Oasis for key pick up on departure date. There will be a $25 USD
charge for lost keys.
In general, check in is at 3PM or later as arranged. (Unless property is
unoccupied and client requests early check in).
Balance
of payment for houses, apartments and cottages:
Payment must be made at time of arrival to receive keys to property and
must be in cash (USD), pesos at current rate or traveler’s checks.
Please have the correct change ready.
Personal checks and
credit cards are not accepted.
|
